White Paper: The Engineer Comes First

Extreme customer service extends beyond a company’s help center and customer service representatives.
President and CEO of Sunstone Circuits, Terry Heilman discusses extreme customer service and how it permeates an entire organization, placing a customer’s needs at the center of each decision, from product and service deployment to delivery and beyond. Extreme customer service changes the way employees think about their jobs and how they approach challenges and tasks. It requires a commitment from senior-level managers to invest time, energy and training in the right people. Download this brief registration form to access this paper.