Quality report cites U.S. automakers’ improvement
Quality improvement processes at firms like General Motors (www.gm.com) and Ford (www.ford.com) “are beginning to close the gap with their import competitors,” according to the American Society for Quality’s (www.asq.org) Quarterly Quality Report, although “Japanese manufacturers like Toyota (www.toyota.com) and Honda (www.honda.com) continue to exploit their competitive distinction.”