Web-Based Ada Customer Support Interface Enhanced For Ease Of Use

July 13, 2007
Upgrades to GNAT Tracker 2.0, AdaCore's secure, Web-based interface between its support engineers and its customers, make it easier to find answers to development questions 24 hours a day, seven days a week. GNAT Tracker allows GNAT Pro subscribers to

Upgrades to GNAT Tracker 2.0, AdaCore's secure, Web-based interface between its support engineers and its customers, make it easier to find answers to development questions 24 hours a day, seven days a week. GNAT Tracker allows GNAT Pro subscribers to monitor their individual account information, submit and track questions (tickets) relating to the use of GNAT Pro or Ada, view the complete history of these tickets, and easily download answers or resolutions to issues raised. The interface also uses certificate-based encryption for all material, whether uploaded or downloaded, ensuring maximum security for customer data.

Version 2.0 delivers a number of improvements based on feedback from AdaCore customers. The user interface specifically addresses requests for easier navigation of the support portal. The result is a cleaner, more modern look and feel. The interface also offers a streamlined inquiry and response process for all project-related questions. Both managers and developers alike will find GNAT Tracker 2.0 easy to navigate, and especially helpful in quickly bringing new staff up to speed.

GNAT Tracker 2.0 comes as part of the GNAT Pro subscription. Prices start at $14,000. For more information, visit www.adacore.com/home/gnatpro/services/gnat-tracker.

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